--- title: Q&A description: Get clear answers to common loan questions about making payments, paying off a loan, escrow, homeowners insurance, mortgagee clause information, payment history requests, and more in our customer Q&A center --- [Skip to content](https://help.automhatic.com/help/qa#main-content) English Show submenu for translations [More support](https://help.automhatic.com/help/kb-tickets/new?hsLang=en) ![autoMHatic Logo small 200x92-1](https://help.automhatic.com/hs-fs/hubfs/autoMHatic%20Logo%20small%20200x92-1.png?width=308&height=131&name=autoMHatic%20Logo%20small%20200x92-1.png) Open main navigation Close main navigation - English Show submenu for translations - [More support](https://help.automhatic.com/help/kb-tickets/new) - [Contact us](mailto:customerservice@automhatic.com) [Contact us](mailto:customerservice@automhatic.com) How can we help you? - There are no suggestions because the search field is empty. 1. [autoMHatic Financial Help Center](https://help.automhatic.com/help?hsLang=en) 2. [FAQs](https://help.automhatic.com/help/faqs?hsLang=en) February 17, 2026 # Q&A ## Find Quick Answers to Your Common Questions Q: Can I pay extra on my loan? A: Yes! Any extra payments will be applied in accordance with your loan documents and applicable law.  Q: How do I set up online payments? A: Visit our payments page to [Set up Online Payments](https://www.automhatic.com/payments/). Q: Can I remove escrow from my account? A: No. Generally, escrow accounts are required under your loan documents and applicable law. For our manufactured home chattel loan, we currently do not allow for escrow accounts to be removed from the loan. Q: What should I do if my 1098 has missing or incorrect information? A: Contact us immediately to request a corrected form via email: [customerservice@automhatic.com](mailto:customerservice@automhatic.com) or call us at (888) 226-8929. Q: Do I get a 1098 if I paid less than $600 in interest? A: No. We do not provide a 1098 if less than $600 in interest was paid. The IRS only requires a Form 1098 to be issued when $600 or more of loan interest is paid on a loan secured by a home during a calendar year. Q: I didn't receive my 1098 but I think I should have received one. What should I do? A: Contact us to request a digital copy of your 1098 via email: [customerservice@automhatic.com](mailto:customerservice@automhatic.com) or call us at (888) 226-8929. Q: I paid off my loan, will I get a 1098? A: Yes. We will mail, or otherwise deliver, your Form 1098 no later than January 31 following the end of the calendar year.  Q: Are real estate taxes paid through escrow always reported on Form 1098? A: Yes. If applicable, we will add these payments on your Form 1098. Q: Can I payoff my loan with a check? A: Yes. We accept both cashier’s and personal checks. Using a personal can take longer to clear through the banking system (for example 2 weeks), while cashier’s checks clear immediately.  Q: Can I pay off my loan early? A: Yes. You may payoff your loan early and we do not charge a prepayment penalty on your loan. Q: How long does it take to process a loan payoff? A: We start processing your payoff as soon as funds are received and posted to your account. The total payoff process has historically ranged from 2 to 4 weeks. Factors impacting the timeline are the form of payment (personal checks take longer to clear through the banking system) and your state’s process for the lien or title release. Q: Why did my escrow payment change? A: We conduct an annual escrow analysis for your loan to make sure enough funds are being collected to pay your property taxes and insurance. If your monthly escrow payment increases, it is typically because our escrow analysis projects that we will need to collect more every month to pay your future taxes and insurance. The root cause is that the costs of your insurance and/or taxes have increased or prior estimates of your bills differed from the actual amounts we received. Q: What's your mortgagee clause? A: Use the following address: Tammac Holdings Corporation ISAOA/ATIMA PO Box 1249 Coppell, TX 75019 Q: How can I get my payment history? A: Please email [customerservice@automhatic.com](mailto:customerservice@automhatic.com) or call us at (888) 226-8929 to request your payment history. Q: Is there a customer portal? A: We are working to go live with a customer portal by the end of 2026. - [Paying your loan](https://help.automhatic.com/help/paying-your-loan?hsLang=en) - [Managing your Loan](https://help.automhatic.com/help/managing-your-loan?hsLang=en) - [Escrow - What is it?](https://help.automhatic.com/help/escrow-what-is-it?hsLang=en) - [Insurance: What you should know](https://help.automhatic.com/help/insurance-what-you-should-know?hsLang=en) - [Understanding IRS 1098: mortgage statement](https://help.automhatic.com/help/understanding-irs-1098-mortgage-statement?hsLang=en) - [FAQs](https://help.automhatic.com/help/faqs?hsLang=en) [![autoMHatic Logo small 200x92-2](https://help.automhatic.com/hs-fs/hubfs/autoMHatic%20Logo%20small%20200x92-2.png?width=308&height=131&name=autoMHatic%20Logo%20small%20200x92-2.png "autoMHatic Logo small 200x92-2")](https://help.automhatic.com/?hsLang=en) [NMLS #2663 -](https://www.automhatic.com/#)[NMLS Consumer Access website -](https://www.nmlsconsumeraccess.org/)[PA Mortgage Lender License #22853 -](https://www.automhatic.com/#)[PA Mortgage Servicer License #67672](https://www.automhatic.com/#) autoMHatic Financial is a d/b/a of Tammac Holdings Corporation, 480 Swedesford Road, Suite 200, Wayne, Pennsylvania 19087, (888) 226-8929. Licensed in Alabama, Arizona, Delaware, Florida, Georgia, Kentucky, Louisiana, Maine, Michigan, Mississippi, Missouri, New Jersey, Ohio, Oklahoma, Pennsylvania, South Carolina, Texas, Virginia, West Virginia. Tammac Holdings Corporation NMLS ID #2663 (please visit [www.nmlsconsumeraccess.org](https://www.automhatic.com/#) for state license information). Programs, interest rates, terms and fees are subject to change without notice. All loans are subject to credit approval and property valuation. This site is not authorized by the New York State Department of Financial Services. No mortgage solicitation activity or loan applications for properties located in the State of New York can be facilitated through this site. AM Home Loans, LLC is a wholly-owned subsidiary of Tammac Holdings Corporation. AM Home Loans, LLC is a separate legal entity operated and managed through its own management and governance structure as required by its state of incorporation, and applicable and legal and regulatory requirements. Products not available in all states. NMLS # 2683514. Maryland License/Registration #: 2683514. 480 E. Swedesford Road Suite 220, Wayne, PA 19087, (888)-567-7771. Copyright ©2025 autoMHatic Financial. All rights reserved